Privacy Policy

Privacy Policy (Updated May 2018)

This privacy policy notice is for Go Save Utilities and the website; www.gosaveutilities.co.uk. It is served by Go Save Utilities of 46 Lower Hey Lane Mossley, Tameside OL5 9DE and governs the privacy of those who use our services. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information, including your rights under current laws and regulations.

Policy key definitions:

  • “I”, “our”, “us”, or “we” refer to the business, Go Save Utilities.
  • “you”, “the user” refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner’s Office.
  • Cookies mean small files stored on a users computer or device.

How to Contact Us

We can be contacted directly about your personal data on the details below:

The Data Protection Manager

Go Save Utilities
46 Lower Hey Lane
Mossley
Tameside
OL5 9DE

Telephone Number: 01457839464 (Monday to Friday 08:30 to 17:30)
Email: help@gosaveutilities.co.uk
Website: www.gosaveutilities.co.uk

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed; Our privacy policy informs you who we are and how we process your personal data.
  • the right of access; As a data subject you have the right to access the personal data we hold about you and check that we are lawfully processing it. To make a data subject access request (DSAR) is free and can be done in writing by emailing us at help@gosaveutilities.co.uk alternatively writing to us at: The Data Protection Manager
    Go Save Utilities 46 Lower Hey Lane, Mossley OL5 9DE
  • the right to rectification; Where personal data is inaccurate or incomplete you have the right for it to be rectified on our systems. In such cases we will act promptly to put things right.
  • the right to erasure; This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to withdraw consent
  • the right to restrict processing; This enables you to ask us to restrict the processing of your personal data.
  • The right to object; You have the right to stop your data being used for direct marketing. You can make an objection verbally or in writing
  • the right to data portability; To help strengthen your control over your data, you have the right, in certain circumstances, to receive personal data from us in a format which allows you to easily access it.
  • the right not to be subject to automated decision-making including profiling. There are some automatic decision processes that we operate to which we should draw your attention. The purpose of this automation is necessary for us to agree a contract with you or to allow us to meet a contractual obligation. Automated decision making can include credit checks. Where we process your data for the purposes of a contract we are not compelled to explain the decision made

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

To ensure fair and transparent processing it is important that we inform you of your

Your right to withdraw consent

In circumstances where you may have provided your consent to the processing of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing activity at any time. To withdraw your consent you can speak to a member of staff on 01457839464 who will put you in contact with the data protection manager or email help@gosaveutilities.co.uk

Once we have received notification that you have withdrawn your consent, we will no longer process your data for the purpose or purposes you originally agreed to, unless we have another lawful basis for doing so such as a contractual or legal reason.

We may reject your request not to be subject to automated decision making where such activity is a necessary step in our contracting process or is required in the performance of a contract between us.

How We Collect Personal Data

We use different methods to collect data from and about you through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for our products or services;
  • register on our website;
  • create an account with us;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a survey; or give us feedback.
  • Automated technologies or interactions.

As and when you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

Why we collect personal data

To provide our services we require;

Gas / Electricity Meter details including consumption. Business Name, address and personal details such as telephone number and email address.

This data enables us to obtain quotations for customers from suppliers.

This information allows us:

To provide you with details on products and/or services you specifically request from us or which we believe may be of interest to you.

To carry out our obligations arising from any contracts entered between you and us.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by email and/or SMS only with your consent.

If you are an existing customer we will only contact you by email and/or SMS with information about products and/or services similar to those which we have previously supplied to you.

If you do not want us to use your personal data to market to you by email and/or SMS or pass on your details to third parties for marketing purposes, please, unsubscribe by using the link in the relevant email. Please note it might take up to 30 days for us to update our records.

We will share your contact details with our agents (such as third party suppliers) who may need to contact you to arrange the supply of products and services on our behalf. Our energy partners may retain your data after our relationship with them ends.

Most contact details will be provided by you at the point that you make an online enquiry or request or provide a quotation.  In some cases, we may need to obtain alternative contacts (for example a facilities manager) who may be best suited to assist us should we have a specific query. Where we have no contact details, we may sometimes take proactive steps to collect data using desktop research (such as internet searches) There may be an impact on the level of service we provide should we have only limited or inaccurate contact details.

Bank and payment details

This data may be provided to us at the start of or at any time during our business relationship with you. Such data can relate to the setting up of a direct debit, which we will process in accordance with the direct debit guarantee scheme.

Telephone call recordings

External telephone calls are recorded for training, security and auditing purposes.

Electronic and hardcopy correspondence and other documentation

We may collect and process electronic and hardcopy correspondence and other documentation (such as emails, invoices, contracts, tenders and letters) as part of either a contractual obligation or a wider legitimate interest.

When you contact us for any reason, we may keep a record of our communication to help us deal with any queries and/or to support our customer service delivery operation.

IP addresses and cookies

When you access our website and web portal we may collect data relating to your computer including its IP address.  Such data is anonymous in its form and allows us to carry out statistical analysis of browsing behaviour.

Our website uses cookies such as Google Analytics to collect information about how you use our website. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

The cookies provide us with anonymous information showing us the number of visitors to our website, the device used to access it and which web browser they are viewing it on. This data allows for statistical analysis and helps us understand our customer behaviour better and optimise your online experience. Cookies, also, provide a convenience feature to save you time.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Who we will share your personal data with

We may share your personal data with:

  • Credit agencies (for the purpose of credit risk management), and professional advisors to enforce or apply the terms of any contracts between us and you;
  • Regulatory authorities (such as Trading Standards), Government departments (such as HMRC) or the police in-order-to comply with any legal obligations or to assist in fraud prevention and detection;
  • Third party suppliers where we have subcontracted to them the performance of any or all of our obligations under our contract with you
  • Other third parties where we reasonably believe that such action is necessary to comply with a legal obligation, or to protect our rights and property, or act in urgent circumstances to protect the personal safety of our staff or agents, users of our products or services or members of the public.
  • Utility suppliers as part of securing a quotation and/or arranging a supply contract;
  • The buyer and its professional advisors should we wish to sell any or all of our business and/or our assets in which case personal data we hold about our customers will potentially be one of the assets we sell.

Transferring your data outside of the European Economic Area

Some of our processing activities may involve your personal data being transferred to a third party agency who may in turn process your data outside of the European Economic Area (EEA).  In such instances the transfer of data outside of the EEA is necessary for the performance of a contract between ourselves and that of our processing partner.

Safeguarding your personal data

We take all reasonable steps to ensure that appropriate safeguards are in place to protect your personal data. We have policies in place dealing with information security (both physical and digital) and data breaches. We ensure that our staff are properly trained so that they can process your data securely and safely.

Safeguards are regularly reviewed by senior management as part of our wider data protection policy which sets out how we aim to preserve the confidentiality, integrity and availability of personal data we hold.

How long we retain your personal data

Your personal data will be retained by us for as long as there remains a valid lawful basis for retaining it.  We will keep data retention under regular review.

Accounting information (such as invoices) will be retained for at least 6 years in line with current tax legislation. Contractual documentation will be held for at least 6 years.

Reporting a concern to us or to the Information Commissioner’s Office

If you have a concern regarding how we handle your personal data then we kindly request that you inform us about it first so that we can work with you in an effort to resolve it.

You can report a concern or raise a complaint with us initially by contacting your usual contact or speaking to a member of staff on 01457839464 who will put you in contact with the data protection manager or email help@gosaveutilities.co.uk

Alternatively, you can write to us by sending your letter to:

Data Protection Manager
Go Save Utilities 46 Lower Hey Lane Mossley, OL5 9DE

We aim to acknowledge your complaint within two business days and provide a resolution within 28 days. If we are unable to meet this timescale we will write to notify you in advance.

If you are not satisfied with our proposed resolution to your complaint you can raise the matter directly with the Information Commissioner’s Office (ICO). The ICO will take steps to address your concern and provide guidance and support to us to so that we can put things right. Go Save Utilities is a data controller and is registered with the ICO

Details as to how to get in touch with the ICO or report a concern can be found on their webpage https://ico.org.uk/concerns/

Your right to lodge a complaint with a supervisory authority

If you consider that the processing of personal data infringes any of your rights set out in paragraph 11, you have the right to lodge a complaint with the relevant supervisory authority in the European State that you reside, or work or in the place of the alleged infringement; the relevant supervisory authority for the UK is the Information Commissioners Office.

The supervisory authority with which the complaint has been lodged shall inform you of its progress and the outcome of the complaint including the possibility of a judicial remedy.

Getting in touch with us

If you would like to discuss this privacy notice or suggest ways in which we could improve the content or its communication, then please contact us on 01457839464 or email help@gosaveutilities.co.uk